Sustainable Life Investments
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    Privacy Policy

    Last updated: July 16, 2026

    Sustainable Life Investments, LLC ("SLI", "we", "us", or "our") owns and operates this website and the short-term rental properties described on it. This Privacy Policy explains what information we collect from guests and website visitors, how we use it, who can see it, and the choices you have.

    We do not sell your personal information to any third party, and we do not share it for cross-context behavioral advertising. We only use your information to run our business, host your stay, comply with the law, and operate our optional guest rewards program.

    1. Who We Are

    Sustainable Life Investments, LLC is the "controller" of the personal information described in this policy. You can reach us at hello@sustainablelifeinvestments.com with any question about your data.

    2. Information We Collect

    We collect only what we need to serve you:

    • Contact form. Your name, email address, and the contents of your message when you write to us.
    • Reservation & e-check-in. Guest name, date of birth, emergency contact phone number, government-issued ID (image), electronic signature of our rental agreement, reservation code, check-in / check-out dates, unit booked, booking channel (Airbnb, Vrbo, Booking.com, direct, etc.), and technical information about the check-in session such as IP address and browser user-agent.
    • Rewards program (opt-in only). If you choose to join our guest rewards program during check-in or via a referral link, we also store your email address, phone number, referral code, and a ledger of credits earned, redeemed, and expired.
    • Website usage. Standard log data (pages visited, referrer, approximate location derived from IP) and any error diagnostics captured by our hosting platform.

    3. How We Use Your Information

    • Confirming your identity and eligibility to check in.
    • Fulfilling and communicating about your reservation, including emergencies.
    • Complying with Florida short-term rental, tax, and law-enforcement obligations that require us to keep guest records.
    • Operating the rewards program: attributing stays, calculating credits, verifying referrals, preventing fraud, and sending you your balance via a magic link.
    • Sending you a copy of the rental agreement you accepted, when you ask us to email one.
    • Responding to your inquiries and improving our website.

    We do not use your personal information for advertising, and we do not build behavioral profiles to sell or share with advertisers.

    4. No Sale of Personal Information

    We do not sell your personal information for money or other valuable consideration, and we do not share it for cross-context behavioral advertising, as those terms are defined by the California Consumer Privacy Act (CCPA/CPRA) and similar U.S. state privacy laws. If we ever change this practice, we will update this policy and give you a clear opt-out first.

    5. Who Can See Your Information Inside SLI

    Only authorized SLI administrators can view sensitive guest data (government ID, date of birth, emergency phone, email address), and only when there is a legitimate reason to look. Legitimate reasons include:

    • Confirming a guest's identity for a reservation or check-in issue.
    • Verifying a rewards credit, redemption, or referral.
    • Responding to an emergency at one of our properties, a safety concern, or a valid law enforcement, tax, or regulatory request.
    • Investigating suspected fraud, abuse, or a violation of our rental agreement.

    Every administrator access to sensitive fields is logged in an internal audit trail. Staff who do not need access do not have access.

    6. How We Protect Your Information

    • Government ID images are stored in a private, access-controlled bucket. They are never publicly linkable and can only be viewed by authorized administrators.
    • Date of birth, emergency phone, and email address are encrypted at rest using AES-256-GCM with keys we control.
    • Image uploads have EXIF, GPS, and XMP metadata stripped before storage so location data embedded in your photo is not retained.
    • All connections between your browser and our services use TLS (HTTPS).
    • We keep an internal audit log of administrative access to sensitive guest data.

    7. Service Providers (Sub-Processors)

    We use a small set of trusted providers to run our site and services. They process data only on our behalf, under contract, and are not permitted to use it for their own purposes:

    • Supabase — database, authentication, and encrypted file storage.
    • Cloudflare and Lovable — website hosting, edge runtime, and error diagnostics.
    • Resend — transactional emails such as check-in confirmations, the optional copy of the rental agreement, and rewards magic links.
    • Booking channels (Airbnb, Vrbo, Booking.com) — where applicable, we receive your reservation details from the channel you booked through.

    8. Data Retention

    We retain reservation and check-in records for as long as necessary to run our business, respond to disputes, and comply with tax and short-term-rental record-keeping laws (generally several years after your stay). Government ID images are kept only for the period needed to satisfy identity-verification and legal obligations, and are deleted or purged once no longer required. Rewards data is retained while your account is active and for a reasonable period after, unless you ask us to delete it sooner.

    9. Your Rights

    Depending on where you live, you may have the right to:

    • Ask what personal information we hold about you.
    • Ask us to correct or delete it.
    • Opt out of the rewards program at any time.
    • Confirm that we do not sell or share your information for advertising (we don't — see Section 4).
    • Lodge a complaint with a data-protection authority in your jurisdiction.

    To make a request, email us at hello@sustainablelifeinvestments.com. We may need to verify your identity before acting on a request. We will not discriminate against you for exercising these rights.

    10. Rewards Program

    Our guest rewards program is opt-in. If you join, we use the information you provide to attribute your stays and referrals, calculate credits, prevent duplicate or fraudulent claims, and send you a secure magic link to view your balance. We do not sell rewards member data, and we do not share it for marketing outside SLI. You can leave the program and ask us to delete your rewards profile at any time by emailing the address above. Full program rules — earning, redemption, expiration, referrals, and anti-abuse — are in the Rewards Program Terms.

    11. Cookies & Analytics

    We use a small number of cookies and similar technologies to keep you signed in where applicable and to understand how visitors use the site. You can control cookies through your browser settings. We do not use advertising cookies.

    12. Children

    Our services are intended for adults. Only guests aged 18 or older may complete e-check-in or join the rewards program. We do not knowingly collect personal information from anyone under 18.

    13. International Transfers

    Our providers may process data in the United States and other countries. Where personal data is transferred internationally, we rely on the safeguards those providers offer (including standard contractual clauses where applicable).

    14. Changes to This Policy

    We may update this Privacy Policy from time to time. Material changes will be posted on this page with a new "Last updated" date. Continued use of our services after an update means you accept the revised policy.

    15. Contact

    Questions, requests, or complaints? Email us at hello@sustainablelifeinvestments.com. We aim to respond to privacy requests within 30 days.