Terms of Service

1. Who These Terms Are Between

These Terms of Service ("Terms") are a binding agreement between you and Sustainable Life Investments, LLC, a Florida limited liability company ("SLI", "Company", "we", "us", "our"). ParkPillow is a registered fictitious name (d/b/a) of Sustainable Life Investments, LLC; when you book, check in, or contract with ParkPillow, you are contracting with Sustainable Life Investments, LLC. These Terms govern your access to and use of:

• sustainablelifeinvestments.com — our corporate and investor site;
• parkpillow.com and the ParkPillow brand (a d/b/a of SLI) — listings, availability search, direct booking, e-check-in, guest accounts, guest messaging, and BnB Rewards!™ by SLI;
• any email, text, or portal communication we send in connection with the above (together, the "Services").

ParkPillow is a brand operated by SLI. Both brands are the same legal entity, and these Terms apply to both.

2. Acceptance

You accept these Terms by creating an account, submitting a form, requesting or completing a direct booking, completing e-check-in, enrolling in BnB Rewards!™, or otherwise using the Services. Where we present a checkbox or an "I agree" control, checking or clicking it is your affirmative assent, and we record the version accepted along with a timestamp and IP address. If you do not agree, do not use the Services.

You must be at least 18 years old and able to form a binding contract. If you accept on behalf of a company or a travel party, you represent that you have authority to bind them.

3. Relationship to the Rental Agreement and Booking Platforms

These Terms govern the websites and services. Your stay is governed by the Short-Term Rental Agreement you accept at e-check-in, which controls occupancy, house rules, damage, checkout, and ejection. The rewards program is governed by the Rewards Program Terms. Where a conflict exists on a stay-specific subject, the Short-Term Rental Agreement controls; on a rewards-specific subject, the Rewards Program Terms control; otherwise these Terms control.

If you booked through Airbnb, Vrbo, Booking.com, or another platform, that platform's terms also govern your relationship with the platform, including its payment, cancellation, and dispute-resolution processes. We do not purport to override a platform's mandatory terms for a booking made on that platform.

4. Nature of Our Business

SLI acquires, renovates, and operates short-term rental properties in Florida and provides related property management. Each property is operated as licensed transient public lodging. A reservation is a revocable license to occupy for a fixed transient term — it is not a lease, tenancy, residency, or possessory interest, and it creates no right to remain after the scheduled checkout time.

5. No Investment, Legal, Tax, or Professional Advice

Content on the corporate site — including case studies, renovation results, performance figures, and market commentary — is general information only. It is not an offer to sell or a solicitation of an offer to buy any security or interest, and it is not legal, tax, accounting, financial, or investment advice. Past performance does not guarantee future results. Consult your own qualified advisors before making any decision.

6. Listings, Availability, and Accuracy

We work to keep listings, photos, amenities, calendars, and neighborhood information accurate and current. Photographs are representative; furnishings, decor, and views may change. Nearby attraction distances are approximate. Exact street addresses are disclosed only after a reservation is confirmed; maps on listing pages show an approximate area.

Availability shown by our search tools reflects synced calendar data and can change between the moment it is displayed and the moment a reservation is confirmed. A displayed availability or rate is an invitation to book, not a binding offer, until we confirm the reservation in writing.

Nothing in these Terms disclaims responsibility for a factual misrepresentation. If an amenity described in a listing is unavailable for your stay, contact us and we will address it.

7. Pricing, Fees, and Taxes (Direct Bookings)

• For direct bookings on parkpillow.com, we display the total price including all mandatory fees — such as cleaning and any amenity fee — before you are asked to pay, consistent with the Federal Trade Commission's Rule on Unfair or Deceptive Fees, 16 C.F.R. Part 464. Government taxes are itemized separately and disclosed before payment.
• Taxes. Direct bookings are subject to Florida sales and transient rental tax, any applicable discretionary sales surtax, and the county Tourist Development Tax (Orange County and Osceola County). For direct bookings, SLI collects and remits these taxes. For bookings through a platform, the platform generally collects and remits taxes as a marketplace provider under section 212.05965, Florida Statutes, and under its county agreements.
• Optional charges (early check-in, late checkout, extra services, damage or extra-cleaning charges under the rental agreement) are disclosed when offered or assessed.
• Obvious pricing errors — a rate that is clearly wrong on its face — do not bind us. If one occurs, we will contact you promptly and you may cancel for a full refund of amounts paid.
• Deposits, payment schedules, cancellation windows, and refund eligibility for direct bookings are stated at checkout and in your confirmation, and form part of these Terms for that booking.

8. Accounts and Security

You are responsible for the accuracy of the information in your account and for all activity under it. Keep your credentials and any magic link or check-in link confidential — a check-in or reservation link is a bearer credential and anyone holding it can view the reservation it opens. Tell us immediately at hello@parkpillow.com if you suspect unauthorized access. We may suspend or terminate an account for suspected fraud, abuse, chargeback abuse, or breach of these Terms.

9. Acceptable Use

You agree not to:

• Use the Services for any unlawful purpose or in violation of any applicable law.
• Submit false, misleading, or impersonating information, including at e-check-in.
• Scrape, crawl, harvest, or bulk-download content, listings, photos, or availability data by automated means.
• Probe, scan, or test the vulnerability of our systems, or bypass authentication, rate limits, or access controls.
• Interfere with the Services through malware, denial-of-service, or excessive automated requests.
• Reverse engineer, frame, mirror, or resell any part of the Services.
• Abuse the rewards program, including self-referral, duplicate accounts, or fabricated stays.
• Upload content that is unlawful, defamatory, harassing, obscene, or infringing.

We may investigate suspected violations, preserve relevant records, and cooperate with law enforcement.

10. Your Content; Reviews and Photos

You retain ownership of content you submit — reviews, photographs, messages, and feedback ("Your Content"). You grant SLI a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to host, store, reproduce, adapt, publish, and display Your Content in connection with operating and promoting the Services. You represent that you own or have all rights necessary to grant this license and that Your Content does not infringe anyone's rights or contain another person's private information without their consent. We may remove or decline to publish content at our discretion. We do not offer payment or compensation for reviews, and we do not suppress reviews because they are negative.

11. Copyright, Trademarks, and DMCA

The Services, including text, design, software, logos, photography, and compilations, are owned by SLI or its licensors and are protected by intellectual-property law. "Sustainable Life Investments", "ParkPillow", and "BnB Rewards!" are our marks. You may not copy, distribute, or create derivative works without our written consent.

If you believe content on our sites infringes your copyright, send a notice under 17 U.S.C. § 512(c)(3) to hello@sustainablelifeinvestments.com identifying the work, the material and its location, your contact information, a statement of good-faith belief, a statement under penalty of perjury that the notice is accurate and that you are authorized to act, and your signature. We remove infringing material expeditiously and terminate repeat infringers. You may submit a counter-notice under 17 U.S.C. § 512(g).

12. Accessibility

We aim to meet the Web Content Accessibility Guidelines 2.1 Level AA and to describe each property's physical accessibility features in enough detail for you to assess independently whether it meets your needs. If a feature matters to your stay, ask us before booking and we will confirm it. Report an accessibility barrier to hello@parkpillow.com and we will work with you on an accommodation.

13. Assumption of Risk

Our properties are residential condominium units in Florida resort communities. If you reserve, occupy, or visit a property, you knowingly and voluntarily assume the risks inherent in that setting, including but not limited to: swimming pools, hot tubs, and water features, including the risk of drowning; balconies, railings, and elevated surfaces, including the risk of falling; stairs, tile, and wet surfaces, including slips and falls; grills, cooking equipment, and kitchen appliances; fitness and recreation amenities; parking areas and traffic; shared community amenities that SLI does not own or control; wildlife and insects; and severe weather, including hurricanes and lightning. You are responsible for supervising minors at all times, including at pools and on balconies.

14. Release and Waiver

To the maximum extent permitted by Florida law, and in clear and unequivocal terms, you release, waive, discharge, and covenant not to sue SLI, its members, managers, officers, employees, agents, and contractors from and against any and all claims, demands, damages, losses, and causes of action of any kind — including those arising from the ordinary negligence of SLI or of any released party — that arise out of or relate to your use of the Services, your presence at or occupancy of a property, or the risks described in Section 13.

This release does not apply to gross negligence, willful or wanton misconduct, intentional acts, or any liability that cannot be released or limited under applicable law.

15. Disclaimers

Except as expressly stated in these Terms, in the rental agreement, or as required by law, the Services are provided "as is" and "as available". To the fullest extent permitted by law, SLI disclaims all implied warranties, including merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or secure, that availability data will always be current, or that third-party services — booking platforms, payment processors, email delivery, calendar feeds, mapping, or translation — will function without interruption. We are not responsible for the content or practices of third-party sites we link to.

16. Limitation of Liability

To the fullest extent permitted by law, SLI will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, lost enjoyment, substitute accommodation costs beyond the amounts described below, or travel costs, arising out of or relating to the Services or these Terms, even if advised of the possibility.

SLI's total aggregate liability for all claims arising out of or relating to the Services or a given reservation will not exceed the greater of (a) the total amount you actually paid to SLI for the reservation giving rise to the claim, or (b) one hundred U.S. dollars ($100).

These limitations do not apply to gross negligence, willful misconduct, fraud, or to any liability that cannot be limited under applicable law. They apply regardless of the theory of liability and survive any failure of an exclusive remedy.

17. Dispute Resolution; Arbitration; Class Waiver

17.1 Informal resolution first. Before starting an arbitration or lawsuit, you agree to email a written description of the dispute and the relief sought to hello@parkpillow.com and to allow us 60 days to resolve it. We will do the same for a claim against you. This step is a condition precedent, and the limitations period is tolled while it runs.

17.2 Binding individual arbitration. If we cannot resolve the dispute informally, any dispute arising out of or relating to these Terms or the Services will be resolved by final and binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, before one arbitrator, seated in the Florida county where the property is located or, if none, in Orange County, Florida, or by remote hearing at your election. The Federal Arbitration Act governs the interpretation and enforcement of this section.

17.3 Class-action, collective, and jury waiver. Arbitration and any permitted court proceeding will be conducted only on an individual basis. You and SLI waive any right to a jury trial and any right to participate in a class, collective, consolidated, private-attorney-general, or representative action. The arbitrator may not consolidate claims or preside over any form of representative proceeding.

17.4 Non-severability of the class waiver. If Section 17.3 is found unenforceable as to a particular claim or request for relief, then the entirety of Section 17.2 is null and void as to that claim or relief, and that claim or relief proceeds in court under Section 18. The rest of this Section 17 remains in effect for all other claims.

17.5 Delegation. The arbitrator has exclusive authority to decide questions of arbitrability, including the scope, applicability, enforceability, and formation of this arbitration agreement, except that a court decides the enforceability of Section 17.3 and any question of which agreement governs under Section 17.6.

17.6 Booking-channel precedence. If you booked through a third-party platform whose own agreement contains a dispute-resolution provision that conflicts with this Section 17, and that provision applies to your claim, a court — not an arbitrator — decides which agreement governs that claim. We do not attempt to displace a platform's mandatory dispute terms for a booking made on that platform.

17.7 Costs. Filing, administrative, and arbitrator fees are governed by the AAA Consumer Arbitration Rules. Your share of those fees will not exceed the amount you would pay to file in the applicable state court, and SLI will pay the remainder where the rules permit or require.

17.8 Exceptions. Either party may bring an individual action in small claims court, seek temporary or emergency injunctive relief, pursue an intellectual-property claim, submit an insurance claim, use a booking platform's own resolution process, or seek removal of an unauthorized holdover occupant, without first arbitrating.

17.9 Opt-out. You may opt out of Sections 17.2 through 17.5 by emailing hello@parkpillow.com with the subject line "Arbitration Opt-Out", your full name, and the email address on your account, within 30 days of first accepting these Terms. Opting out does not affect any other part of these Terms, and it will not be held against you.

18. Governing Law and Venue

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. For any dispute not subject to arbitration, or where arbitration is found inapplicable, the exclusive venue is the state or federal courts located in the Florida county where the property is located or, if no property is involved, in Orange County, Florida, and both parties consent to personal jurisdiction there.

No shortened limitations period. Consistent with section 95.03, Florida Statutes, nothing in these Terms shortens the time within which a claim may be brought. The applicable statutory limitations period governs.

19. General

19.1 Indemnity. You agree to indemnify and hold harmless SLI and its members, managers, officers, employees, agents, and contractors from any claim, loss, liability, fine, penalty, or expense — including reasonable attorney's fees — arising out of your breach of these Terms, your misuse of the Services, Your Content, your violation of law or of any third-party right, or the acts or omissions of anyone in your travel party. This does not require you to indemnify SLI for SLI's own gross negligence or willful misconduct.

19.2 Force majeure. Neither party is liable for a delay or failure to perform caused by an event beyond its reasonable control, including hurricanes and severe weather, flood, fire, earthquake, epidemic, government order or evacuation, civil unrest, labor action, utility or internet failure, or the failure of a booking platform or payment processor. Where such an event prevents a stay, we will offer a rebooking, credit, or refund as described in your confirmation and the rental agreement.

19.3 Changes. We may update these Terms. Material changes are posted here with a new "Last updated" date, and where a change materially reduces your rights we will give notice before it takes effect. Changes are not retroactive as to a dispute that arose before the change. Continued use after the effective date is acceptance.

19.4 Non-waivable rights preserved. Nothing in these Terms waives, limits, or disclaims any right or remedy that cannot lawfully be waived, limited, or disclaimed — including remedies under the Florida Deceptive and Unfair Trade Practices Act, sections 501.201 et seq., Florida Statutes, and any protection available to a transient guest under Chapter 509, Florida Statutes.

19.5 Severability, survival, no waiver. If a provision is held invalid, it is modified to the minimum extent necessary to make it enforceable, or severed if that is not possible, and the remainder stays in force — except as Section 17.4 provides. Sections 10, 11, and 13 through 19 survive termination. Our failure to enforce a provision is not a waiver of it.

19.6 Assignment and entire agreement. You may not assign these Terms; we may assign them to an affiliate or successor. These Terms, together with the Privacy Policy, the Cookie Notice, the Acceptable Use Policy, the Booking Terms, the Rewards Program Terms, the Short-Term Rental Agreement, and your booking confirmation, are the entire agreement between you and SLI regarding the Services and supersede prior understandings on that subject.

19.7 Record of your acceptance. When you create an account, complete e-check-in, or confirm a booking, we record the document and version you accepted, the date and time, and the IP address used. We keep that record for as long as needed to enforce the agreement and produce it as evidence of acceptance if a dispute arises.

20. Contact

Sustainable Life Investments, LLC — hello@parkpillow.com (guest) or hello@sustainablelifeinvestments.com (corporate). Report a security vulnerability to the corporate address with "Security" in the subject line; we will not pursue good-faith researchers who follow responsible disclosure.